When you’re looking for a Melbourne funeral director, it’s usually because you’ve lost a loved one and need to arrange a funeral.
It’s not an easy time for you or your family, and planning a funeral is probably not what you want to be doing.
But it’s a necessity.
To find a funeral director, you’ll Google funeral homes, return to a previous business, or be recommended to one via a friend or family member.
No matter how you find a funeral director in Melbourne, there’s one top thing you should consider.
The customer service skills of the funeral director you’ll deal with.
Most people are at their most vulnerable when planning a funeral. Your emotions are heightened, and you may be left wondering what to do unless you’ve been through the funeral process before.
That’s why you must find an experienced funeral director who knows precisely what to do.
From the very first phone call, you should feel they’re listening to you and sympathetic to your feelings.
The funeral director should answer all your questions, reassure you and let you know what you need to do. If you decide to proceed, they will arrange to transfer your loved one into their care and start making all the arrangements with you.
When you meet to make the funeral arrangements, you should feel that your funeral director listens and guides you expertly through the process. You should feel at ease and comfortable to discuss the life of your loved one openly, their final wishes (if any) and how you’d like their funeral to be run.
To help you decide on a funeral director in Melbourne, here are some of the top customer service qualities you should consider.
Our team prides itself on delivering customer service excellence to all the families we care for.
We’ve been in the industry for a long time, so we understand what you’re going through and how to plan funerals that celebrate life.
It’s an honour that our team have been named a finalist in the Casey Business Awards for Customer Service Excellence.
Here’s a quick video from Managing Director Chris about what customer service means to our team.
If you need to plan a funeral in Melbourne and want excellent customer service, call our team of experienced funeral directors today.
We strive to make funerals a celebration of your loved one’s life and look forward to helping you plan a funeral tailored to suit you and your family.
When you need to arrange a funeral, it's ok to have a lot of questions. Most people ask, 'What do I do first?', 'Who can I talk to?', 'Who can I trust?', 'How much does it cost?'. At Brember Family Funerals, we understand that many people haven't arranged a funeral before, so we're here to help you every step of the way.
Arranging a funeral for a loved one isn't a task you really want to do. With our many years of experience as funeral directors, we've seen first-hand how emotions can make decision-making even more difficult during a hard time.
The first thing most people ask about arranging a funeral in Melbourne is, 'What do I do - I've never had to do this before?'.
At Brember Family Funerals, our caring and compassionate funeral directors are highly experienced in helping families create a memorable funeral and personalise it to suit you, your family and your deceased loved one.
To help you with arranging a funeral in Melbourne, we've answered some of the most asked questions here for you. If you have further questions, please contact us.
When someone dies, you'll feel a range of emotions depending on your relationship with the deceased person. The first thing you need to do is let your emotions out, settle your mind, and then call someone to come over and offer you comfort and support.
In terms of how your loved one died, there are a few things you need to consider to know what steps to take first.
If the death occurred at home and was expected:
An 'expected' death is when you know your loved one is going to pass away. They may be at home on palliative care, be suffering from a terminal illness, or have an extensive medical history. Here's what to do:
You are more than welcome to have some private time with your loved one. All you need to do is let us know what time you'd like us to arrive.
If the death was unexpected or sudden:
When death is sudden or accidental, or the cause of death is unknown, you must notify the police and/or paramedics to attend.
Please don't move or disturb their body in any way without the authorisation of the police or coroner.
The police will contact the Coroner's Office and arrange for your loved one to be transferred from the place of death to the Coroner's mortuary.
The Coroner will investigate and determine the cause and circumstances of death, which may involve a post-mortem examination and/or an autopsy.
Funeral arrangements may be delayed until the necessary clearance is obtained from the Coroner.
When clearance is obtained, you can contact us to start planning a funeral. Your loved ones' body will be released into our care, where they'll stay until the funeral service is held.
If your loved one dies in a public hospital, the staff will complete most of the paperwork that's needed to issue a Death or other certificates.
You will need to contact our funeral home directly. You can do that here.
Most public hospitals will have a mortuary where your loved one will be cared for until we can transfer them into our care during business hours (on weekdays).
If your loved one dies in a nursing home or private hospital and you're not with them, the staff will contact you once their death has been confirmed.
It's common for many nursing homes or private hospitals to notify a funeral home (like Brember Family Funerals) in advance and contact them on your behalf in the event of a death. In circumstances like this, the home or hospital will arrange the transfer of your loved one into our care.
In some cases, a doctor may not be able to issue a medical certificate of the cause of death, and they will refer the death to the coroner.
Determining the cause of death is absolutely vital, and you can't object to a death being referred to the coroner.
However, if you have religious or other strong objections to a post-mortem, you should notify the coroner.
There may be a number of reasons for referring a death to the coroner, including:
Once the Coroner has enough results/records, they will release your loved one to Brember Family Funerals.
Usually, the Executor named in your loved one's Will, family members or friends will arrange a funeral with a funeral director.
Where a deceased person has no next of kin or close relationships, the funeral will be arranged by a public trustee.
A funeral director is trained and experienced and can help you and your family from the moment death occurs to well after the funeral service has been held.
You and your family make all the choices when arranging a funeral. It's our role as funeral directors to show you different options, but ultimately, you make all the decisions.
It's a celebration of your loved one's life, and we are on hand to help you create a memorable funeral where you say goodbye in your own special way.
You can choose to have an all-female funeral if you'd prefer, and our team at Brember are here to help you every step of the way. We work closely with you to guide you through the arrangement process, helping you create a funeral service that's personal and meaningful. You can choose a burial or cremation funeral (with your choice of coffins or urns), the funeral location across Melbourne's many churches, chapels and gravesites, and how you'd like the funeral service to run.
Our team of funeral directors at Brember Family Funerals pride ourselves on meeting your needs. We understand each family's needs are different, and we listen to you. From music choices, doves or balloons being released, and flowers to the type of service you'd like (and everything in between), let us know what you'd like, and we'll do our absolute best to help you.
Death Certificates are issued by the Registry of Births, Deaths and Marriages in your state.
Brember Family Funerals are responsible for registering the death with this Registry.
Once the death is registered, Births, Deaths and Marriages will provide a formal Death Certificate. You will need this for any legal and estate issues that need to be attended to.
Applications for a copy of a Death Certificate can only be made at the Registry of Births, Deaths and Marriages and must be accompanied by at least three forms of identification to ensure your privacy and that information is only released to those who are entitled to it.